Shipping Policy

Due to COVID-19 there may be delays in shipping both domestically and internationally.

Our Heartshakers, LLC is not responsible for lost, stolen, and delayed packages.

WHAT DOES SHIPPING COST YOU?

Shipping costs depend on order weight and destination. They will be calculated during check out. 

CUSTOM FEE'S

In the unlikely case, that the customs got hold of an item and asking for Fee's to pay up on the regular price, the customer is liable to cover those occurring Fee's.

United States

We ship out from both locally and from internationally warehouses.

Depending on the Warehouse, demand and current stock, it usually will take about 7-10 Business Days not including weekends or holidays to ship items via USPS, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-60 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 60 -70 Business Days.

We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, due to the pandemic can be delayed.

MISSING PACKAGE(S)?

In the unlikely event, your items won't arrive at your door, check the following things:

1) Has someone in your home picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package

If those 3 steps were unsuccessful, don't hesitate and immediately reach out to us at michelle@ourheartshakers.com

We'll respond quickly and get the issue sorted!

Our Heartshakers, LLC says I purple you!